Return and Refunds
Returned items must conform to our returns policy:
- Your returned item must arrive at out Mount Street store or trusted partner butique no later than 14 days after you receive the order. After this time, we cannot guarantee that we will accept the order for refund.
- Once your return has been received and it compiles with out returns policy, we will refund you by your original payment method.
- We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
- Items must be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided, hosiery should only be returned if it is unopened and is in its original package, and lingerie and swimwear must only be tried on over your own lingerie garments.
- If the item comes with a security tah this must be left on. If the security tag is removed, then the returned item will not comply with the returns policy and will not be refunded.
- We recommend that you return items in their original packaging to ensure necessary protection when in transit.
- Returned items will be refunded excluding the cost of shippinh when usnig our free collections service.